Frequently Asked Questions
Here are some answers to some of our most asked questions.
Orbital has been operating since 2006. We are a certified WBE and WBENC business.
Not at all. Orbital is a completely mobile business, meaning our trained field installation technicians come to your location. We accommodate installation service requests outside of standard business hours to minimize disruptions to your daily fleet operations.
While we have installed and serviced over a million fleet technology systems to date, we are not in the business of selling telematics hardware or solutions. We focus solely on installation and maintenance services.
Orbital’s field installation technicians and field supervisors are company employees and report into Orbital HQ in Noblesville, IN. Orbital prides itself on having an experienced in-house team of installation professionals located around the U.S., and not relying on subcontractors.
We do not have service request minimums. We accommodate jobs of all sizes. Contact Inquiries@orbitalcustoms.com or use our Contact Form. To expedite your request, please include your contact information, and, when possible, type of system to be installed, quantity, service location(s), and preferred timeframes. Someone from the Orbital Team will get back to you to continue the process.
Absolutely. Orbital has a dedicated installation technician workforce and operational infrastructure to manage coordinated multi-site installation projects for tens, to hundreds, to thousands of units.
Orbital field installation technicians use advanced workorder management tools to capture in-field job data and status. That information is made available in near-real time to all deployment stakeholders in multiple formats and delivery options.
Yes. Orbital regularly provides maintenance services including troubleshooting, repair, and de-installation of non-working units.