Frequently Asked Questions2021-09-21T17:59:21+00:00

Frequently Asked Questions

Here are some answers to some of our most asked questions.

How long has Orbital been in business?2021-09-01T20:30:35+00:00

Orbital has been operating since 2006. We are a certified WBE and WBENC business.

Do I have to bring my fleet vehicles to an Orbital Installation Technologies location for service?2021-09-01T20:30:20+00:00

Not at all. Orbital is a completely mobile business, meaning our trained field installation technicians come to your location. We accommodate installation service requests outside of standard business hours to minimize disruptions to your daily fleet operations.

Can I buy GPS and telematics hardware from Orbital?2021-09-01T20:32:01+00:00

While we have installed and serviced over a million fleet technology systems to date, we are not in the business of selling telematics hardware or solutions.  We focus solely on installation and maintenance services.

Where do Orbital’s installation technicians come from?2021-09-27T20:13:46+00:00

Orbital’s field installation technicians and field supervisors are company employees and report into Orbital HQ in Noblesville, IN. Orbital prides itself on having an experienced in-house team of installation professionals located around the U.S., and not relying on subcontractors. 

Where does Orbital Installs have coverage?2021-10-08T17:35:42+00:00

Orbital has over 75+ dispatch locations  across the United States, including Hawaii, to provide installation services where and when you need it. 

What if I don’t see my location in Orbital’s coverage listings?2021-09-21T18:08:58+00:00

Our coverage can change on a regular basis.  If you don’t see your preferred location, please contact us with your specific request

How can I get a quote for an upcoming installation project? Is there a minimum unit requirement?2021-09-21T18:10:47+00:00

We do not have service request minimums. We accommodate jobs of all sizes.  Contact Inquiries@orbitalcustoms.com or use our Contact Form. To expedite your request, please include your contact information, and, when possible, type of system to be installed, quantity, service location(s), and preferred timeframes. Someone from the Orbital Team will get back to you to continue the process.

I have my quote, or I’ve used Orbital’s services in the past, how do I schedule an installation?2021-09-01T20:34:44+00:00

Contact scheduling@orbitalcustoms.com and someone from the operations team will work with you to confirm schedule and finalize billing.

I have a large project and need installation services in many locations. Can Orbital help me with that?2021-09-01T20:35:13+00:00

Absolutely. Orbital has a dedicated installation technician workforce and operational infrastructure to manage coordinated multi-site installation projects for tens, to hundreds, to thousands of units.

How can I get status updates on my installation project and how do I know when my jobs are completed?2021-09-01T20:35:56+00:00

Orbital field installation technicians use advanced workorder management tools to capture in-field job data and status. That information is made available in near-real time to all deployment stakeholders in multiple formats and delivery options. 

Can Orbital help me if I need service and troubleshooting or repair on my installed fleet technology systems?2021-09-01T20:36:28+00:00

Yes. Orbital regularly provides maintenance services including troubleshooting, repair, and de-installation of non-working units.

I’m interested in employment opportunities at Orbital – where do I start?2021-09-21T20:34:18+00:00

Thank you for your interest. Please click here to use our employment inquiry form.