Frequently Asked Questions

No. Orbital is a mobile business, with exceptional national coverage. Our skilled technicians come to your location. Understanding that fleet vehicles need to stay operational, we accommodate installation service requests outside of normal business hours to minimize disruptions to your daily operations.

20+ years! We have been operating since 2006. Orbital is a woman-owned business with WBE, WBENC, and SBA WOSB certifications.

No, Orbital is hardware agnostic and we are not in the business of selling hardware or fleet and asset management solutions. We focus solely on installation and maintenance services. We have serviced over 1M+ vehicles and assets to date.

We have unparalleled nationwide coverage in the U.S. We provide service where and when you need it.

Our coverage is constantly evolving. If you don’t see your preferred location, please CONTACT US to discuss your specific requirements.

All of Orbital’s field installation technicians and field supervisors located across the U.S. are company employees, and report into Orbital’s HQ in Noblesville, IN. Our technicians go through a rigorous onboarding process at the time of hire, and continuous skill-building and knowledge refresher training throughout the year. 

We do not have service request minimums and seamlessly accommodate local deployments to enterprise-wide rollouts. If you haven’t worked with Orbital before, CONTACT US or [email protected]. To expedite your request, please include your contact information, and when possible, type of systems to be installed, vehicle or asset types, service location(s) and preferred deployment timeframes. Someone from the Orbital team will get back to you to continue the process. 

Contact [email protected], a coordinator will work with you to confirm scheduling and finalize billing. Orbital now features a Direct Booking portal – ask a team member how to gain access.

Absolutely – we have a dedicated, surge-ready nationwide installation technician force. We differentiate ourselves by offering full installation lifecycle management from planning to technology deployment to project analytics and data integration on a proprietary enterprise-grade field service management platform. We can seamlessly manage tens, hundreds, to thousands of units at any given time. It’s the Orbital advantage.

The combination of a nationwide installation technician workforce and internal technology systems enables Orbital to provide control, visibility, and accountability throughout installation lifecycle. We provide real-time updates, with time and location-tagged photos, advanced project tracking and interactive data tools. Read our TECHNOLOGY DEPLOYMENT AND LIFECYCLE MANAGEMENT ARTICLE to learn more. 

Orbital is committed to quality through every stage of the installation process. Web-app for real-time in-field quality using Orbital-developed standardized inspection steps and photo documentation. We also leverage AI technology supported by human-in-the-loop oversight to ensure accuracy and reliability.

Yes, Orbital regularly provides troubleshooting, repair, and de-installation of non-working units.

Thank you for your interest. Please send an email to [email protected].